Information We Collect
Vaultixinc collects various types of information to provide you with our database management services. We're transparent about what we collect and why we need it.
Personal Information
- Account registration details including your name, email address, and chosen username
- Contact information such as phone numbers and business addresses when provided
- Profile information including job titles, company names, and professional details
- Payment information including billing addresses and payment method details (processed securely through third-party providers)
- Communication records including support tickets, feedback, and correspondence with our team
Usage Information
We automatically collect information about how you interact with our platform to improve your experience and our services.
- Database queries, search patterns, and feature usage statistics
- Session duration, page views, and navigation patterns within the platform
- Device information including browser type, operating system, and IP address
- Performance metrics such as load times and error reports
Database Content
As a database management platform, we store and process the data you upload and manage through our services. This includes structured data, metadata, and any associated documentation you provide.
How We Use Your Information
We use the information we collect for specific purposes that directly relate to providing and improving our database management services.
- Providing access to our database management platform and all associated features
- Processing and storing your database content securely
- Authenticating your identity and maintaining account security
- Processing payments and managing billing for premium features
- Providing customer support and technical assistance
- Sending important service notifications and updates
Service Improvement
We analyze usage patterns to enhance our platform's functionality. This includes identifying frequently used features, optimizing performance, and developing new tools that better serve your database management needs.
Communication
We may contact you about your account, service updates, security notifications, or promotional offers (which you can opt out of at any time). All communications are relevant to your use of Vaultixinc.
Information Sharing and Disclosure
We take your privacy seriously and don't sell your personal information to third parties. We only share information in specific circumstances outlined below.
| Sharing Scenario | Purpose | Data Types |
|---|---|---|
| Service Providers | Payment processing, hosting, analytics | Billing info, usage statistics |
| Legal Requirements | Comply with laws, court orders | Account data, communications |
| Business Transfers | Mergers, acquisitions, asset sales | All account information |
| Security Protection | Prevent fraud, protect users | Usage logs, account details |
Third-Party Services
We work with trusted service providers who help us deliver our platform. These include cloud hosting providers, payment processors, and analytics services. All third parties are bound by strict confidentiality agreements and only process your data as instructed.
Data Security and Protection
Security is fundamental to our database management platform. We implement multiple layers of protection to safeguard your information and database content.
Technical Safeguards
- End-to-end encryption for all data transmission using industry-standard TLS protocols
- Advanced encryption at rest for all stored database content and personal information
- Multi-factor authentication options for enhanced account security
- Regular security audits and penetration testing by independent security firms
- Automated backup systems with secure, geographically distributed storage
- Real-time monitoring for suspicious activities and security threats
Access Controls
We maintain strict access controls within our organization. Only authorized personnel with legitimate business needs can access your information, and all access is logged and monitored.
Your Rights and Choices
You have significant control over your personal information and how it's used. We provide multiple ways to manage your data and privacy preferences.
Access and Portability
You can request a complete copy of your personal information and database content at any time. We'll provide this in a structured, machine-readable format within 30 days of your request.
Correction and Updates
You can update your personal information directly through your account settings. For changes that can't be made through the platform, contact our support team for assistance.
Deletion Rights
- Request deletion of your personal information (subject to legal retention requirements)
- Delete specific database content or entire databases from our platform
- Close your account and request full data removal
- Opt out of non-essential communications and data processing
How to Exercise Your Rights
To exercise any of these rights, contact us using the information provided in this policy. We'll respond to your request within 30 days and may need to verify your identity for security purposes.
Data Retention and Deletion
We retain your information only as long as necessary to provide our services and comply with legal obligations.
| Data Type | Retention Period | Deletion Process |
|---|---|---|
| Account Information | Duration of account + 12 months | Automatic deletion after retention period |
| Database Content | Until user deletion or account closure | Immediate deletion upon request |
| Usage Analytics | 24 months | Automatic anonymization after period |
| Support Communications | 36 months | Secure deletion after retention period |
| Financial Records | 7 years (legal requirement) | Secure deletion after legal requirement |
Secure Deletion Process
When we delete your data, we use industry-standard secure deletion methods that make recovery impossible. This includes overwriting data multiple times and destroying any backup copies according to our retention schedule.
International Data Transfers
Vaultixinc operates globally, and we may transfer your information to countries outside the United Kingdom. We ensure appropriate safeguards are in place for all international transfers.
Transfer Safeguards
- Standard contractual clauses approved by data protection authorities
- Adequacy decisions for transfers to countries with equivalent protection levels
- Additional technical and organizational measures for enhanced protection
- Regular review of transfer mechanisms and security measures
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform and provide certain features.
Types of Cookies
- Essential cookies: Required for platform functionality and security
- Performance cookies: Help us understand how you use our platform
- Functionality cookies: Remember your preferences and settings
- Analytics cookies: Provide insights into platform usage and performance
Cookie Management
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality. We provide a cookie preference center where you can manage non-essential cookies.
Updates to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes through your account or email.
Change Notifications
For material changes that affect your rights or how we use your information, we'll provide at least 30 days' notice. You'll have the opportunity to review changes and decide whether to continue using our services.
Version History
We maintain a history of policy changes and make previous versions available upon request. This ensures transparency about how our privacy practices have evolved.